Oral & Written Communications for Construction Supervisors - STP Unit 2
Monday, January 17, 2022 12:00 AM - Monday, March 28, 2022 11:59 PM (CST)
Description
Both oral and written communication carry a deep impact on the people you work with and the situations under which you work.
Communication is multi-faceted. It includes nonverbal communication, body language, listening, inflection, and written communication. Without quality skills in each of these categories you are putting yourself and your career at risk.
This STP Unit 2 online course is designed for you to become a more effective supervisor by becoming a more effective communicator. The skills you learn within the course will be put to use right away!
Learning Objectives:
- Learn about the different forms of communication
- Understand how effective communications affect productivity
- Be able to effectively communicate within your company’s communication system
- Be able to recognize and overcome barriers to communication
- Communicate with peers and supervisors effectively
- Harness the techniques of listening
- Apply your listening skills as a management method
- Control the nature and tempo of a conversation
- Learn to use questioning skills
- Learn how to use both open-ended and closed-ended questions
- Establish a negotiation strategy through which you will be able to reach commitment and agreement
- Communicating with difficult people
- Learn to communicate effectively with your crew
- Deliver better, more precise working instructions
- Learn how to offer corrective feedback
- Develop useful writing skills
- Learn to lead a successful meeting
- Understand why others have problems communicating with you
- Understand the basic functions and procedures of electronic communications
- Learn how to use the Internet and WWW for communications
- Be able to develop a plan for improving communications
This is a ten-week online, self-paced course complete with graded assignment and a final grade. Orientation Module access will begin January 17th with the course concluding March 28th. More information about the grading policy and other course matters will be given during the Orientation Module. The modules will be made available to students on Sunday of each week. Class work must be completed by the following Sunday. Students will not be able to work ahead of the class although reading assignments will be made available in advance and can be found in the Critical Course Information under General Course Information.
CANCELLATION POLICY:
You may withdraw from a course by sending an email to Stacey Kelly or by conventional mail requesting to be dropped from the course. Non-attendance or notifying the instructor does not constitute officially dropping or withdrawing from a course. Students who stop attending courses without officially dropping will receive a grade of U in the class. Refunds are not automatic. No refunds will be granted unless the course is officially dropped within stated guidelines in the refund schedule.
REFUND SCHEDULE
| a. | Withdrawal postmarked at least one working day before the first day of class – total fee less a $20 handling fee. |
| b. | Refund requests postmarked on or after the first day and no later than two weeks after the first day of class will be refunded 65% of the fee, after which time there is no refund. |
| c. | Decision on withdrawals and refunds will be based on the date when we receive written withdrawal notice. Drops done by mail are effective as of the postmark date. |
| d. | All course materials including the textbook and other included supplies must be returned in good condition or the cost of the book at minimum or a $100 charge will apply. |
CAGC Members: $550
Non-Members: $775